Student Advisor

The Student Advisor helps to deliver the Students’ Union's free independent and confidential advice service.

The advice service helps students through complaints, appeals, and other university processes.

The key elements of this purpose are:

1. To conduct casework with students who use the advice service.
2. To brief internal stakeholders on matters of academic policy, identifying and explaining internal and external trends.
3. To assist and develop campaigns that complement the work of the Advice Service.
4. Contribute to the planning and delivery of Students' Union led Training.

Key Information

• Starting salary: £24,388 per annum
• Contract: Full-time. Permanent
• Hours: 35 hours per week
• Location: This role is expected to work from a nominated home campus, with occasional visits to other UWTSD Group sites. This post will be expected to work on-site at least 3 days per week.
• Reporting to: Senior Student Advisor

Key duties

• To support, advise and assist elected student officers in the achievement of their aims and objectives.
• To discharge all relevant Health and Safety Responsibilities.
• To adhere to all relevant Students’ Union Policies and Procedures.
• To adhere to all relevant UWTSD Policies and Procedures.
• To be adaptable to change and have the ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for own personal and professional development.
• To represent the Students’ Union at relevant professional networks, events and conferences.
• To support and promote the Students’ Union’s values whilst undertaking duties, demonstrating commitments to equality, bilingualism, sustainability and democracy.

Specific Duties

To conduct casework with students who use the advice service.

• Understand the academic rules and regulations of the University and support individual students in navigating University policies and procedures where appropriate.
• Promote and explain academic regulations to students, and signposting to University support structures where appropriate. As well as being the staff member for managing complex or sensitive student cases.
• Offer a compassionate, responsive, and realistic representation service for all students at UWTSD.
• Ensure that the work of the service is compliant with GDPR and data protection requirements and that all staff act in line with relevant legislation at all times.

To brief internal stakeholders on matters of academic policy, identifying and explaining internal and external trends.

• Maintain an effective and up-to-date record of academic case-work, identifying and reporting issues which would be beneficial for student officers and SU officials to take to University committees for discussion and implementation.
• Work closely with Student Voice to identify potential trends in student complaints.

To assist and develop campaigns that complement the work of the Advice Service.

• To develop and effectively promote a proactive, appropriate and preventative, Advice Service Campaign.
• Aligning Advice work with Union strategy to improve student engagement in such services, particularly from those students from underrepresented groups. 

Contribute to the planning and delivery of Students' Union led Training.

• Assist in the training of students wishing to provide peer support.
• Provide training and expertise to student representatives on issues that affect students to support preventative initiatives.

What We Offer

• A salary of £24,388 per annum
• Generous Annual Leave package (28 days, plus Bank Holidays, plus another 2 weeks off for Christmas)
• Professional Development Opportunities, with a free leadership and management qualification
• Supportive line management and a fun working environment.
• Access to an Employee Assistance Scheme to help support your wellbeing 

Application & Interview

Applications Close
1pm Friday 3rd May 

Interviews
Week Commencing 13th May