Venues General Manager

  • Job Reference: VenuesGM2024
  • Date Posted: 7 June 2024
  • Employer: Staffordshire University Students Union
  • Website:
  • Location: Stoke-on-Trent, Staffordshire
  • Salary: £32,600 to £38,000
  • Sector: Customer Service, Retail, Food & Catering, Bar, Venues & Events, Facilities, Student Opportunities, Venues & Events
  • Job Type: Full time
  • Duration: Permanent

Job Description

We're looking for a Venues General Manager who's passionate about people first, full of creative juice and wants to take control of delivering great experiences  to our students. The right candidate will be able to hit the ground running and help us to create an industry leading experience when we reopen in September. 

Details of the role

Hours: Full time, Annualised Hours. Predominantly term time flex with Christmas and New Year off. 

Holiday: 5 Weeks per year plus Bank Holidays pro rata (That's 33 days!) 

Start Date: June 2024 onwards

Working Hours: Normally a 5 day shift pattern over the 7 day week 

About Staffordshire University Students' Union

Staffordshire University Students' Union is the student voice for the 13,500 students that form our community here at Staffordshire University. Our vision is that every Student will be proud to be a part of Staffs - that they'll be proud of their academic achievements, their University experience and their community. You can learn more about who we are and what we do by clicking here.

Our Venue Management Team is focused on the delivery of incredible and memorable experiences in our cafes, our bar, our nightclub and throughout a wide range of events and activities each week.

Benefits of working with us

  • Convenient Campus based location
  • Flexible annualised hours
  • 33 days holiday increasing to 35 days after 5 years of service.
  • Volunteering scheme
  • Enhanced maternity and paternity pay
  • Supported learning loans
  • Employer matched pension scheme
  • Employee Assistance Programme
  • Eyecare vouchers

To be a successful GM you will need:

  • Proven experience in a similar role within the hospitality industry, preferably in a high-volume bar, club or entertainment environment.
  • Proven experience of taking responsibility for meeting/exceeding performance targets
  • Knowledge of relevant legislation (e.g. H & S, Food Safety, Licensing Law, etc)
  • Capacity to hold relevant Licences and Permits (APLH, SIA, Food Hygiene
  • Strong leadership and management skills, with the knowledge and ability to inspire and motivate a large and diverse team.
  • Ability to formulate development plans for services and activities
  • Demonstrable experience of working effectively on own initiative
  • Sound financial management skills, including P&L, forecasting, and cost control
  • Effective organisational, administrative and time management skills
  • Ability to communicate effectively with people at all levels
  • Strong problem-solving and decision-making abilities, with a calm, proactive and sensible approach
  • Able to create and maintain strong working relationships with a wide range of people including suppliers and University personnel
  • Able to represent the Union to staff and external contacts in a professional manner