Full-time (35 hours per week) and Part-time (minimum 20 hours per week) opportunities available
Are you passionate about supporting students and making a positive difference to their university experience? Cardiff Students' Union is looking for enthusiastic, empathetic, and motivated individuals to join our Student Advice team.
As a Student Adviser, you will play a vital role in providing free, confidential, impartial, and independent advice to students across a wide range of issues. Working as part of a dedicated team, you will empower students to understand their options, navigate university procedures, and access the support they need to achieve positive outcomes.
This is a rewarding role that involves regular face-to-face engagement with students, helping them address challenges relating to academic matters, housing, complaints, wellbeing, finances, employment, and other aspects of student life. You will also advocate on behalf of students where appropriate and support them through formal university processes and investigations.
What you'll be doing
As a Student Adviser, you will:
- Provide high-quality advice, information, and guidance to Cardiff Students' Union members.
- Support students to understand their options and make informed decisions regarding academic, housing, financial, consumer, employment, and social welfare issues.
- Assist and accompany students through formal university procedures and investigations, including helping them prepare for hearings and panels where required.
- Deliver advice and support in a timely, professional, and student-centred manner.
- Build positive relationships with students and help them develop the confidence and knowledge needed to resolve issues effectively.
- Coordinate the Student-Staff Enquiry Team and contribute to the delivery of key Student Advice campaigns throughout the academic year.
- Work collaboratively with colleagues across the Students' Union and university to ensure students receive the best possible support.
Why join us?
This is an opportunity to make a meaningful impact on students' lives every day while working in a supportive and values-driven environment. Whether you're looking for a full-time role or a flexible part-time opportunity, you'll be joining a team that is committed to empowering students and championing their interests.
For further information and to apply for the role, please visit: https://www.cardiffstudents.com/about/hwr/work-with-us/
Join us and help make Cardiff Students' Union a place where every student can access the support and guidance they need to thrive.