Head of Membership Services

  • Job Reference: 00000976-1
  • Date Posted: 5 March 2025
  • Employer: Wrexham Students' Union
  • Location: Wrexham University, Wrexham City Centre
  • Salary: £35,879
  • Sector: Campaigns, Advice, Welfare & Support, Project Management, Student Engagement & Representation, Student Opportunities, Leadership
  • Job Type: Full time
  • Duration: Permanent
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Job Description

Head of Membership Services

Please download the recruitment pack for the job description and person specification.

Hours of work:  Full Time (35 hours per week)

Reporting to: Chief Executive Officer

Responsible For: The three Membership Services areas (Activities, Advice and Representation) including line management of the Managers of these areas.

Place of work: Wrexham Students’ Union, Plas Coch Campus, Wrexham, LL11 2AW

Salary: £35,879

Length of contract: Full Time, Permanent

Purpose of the Role

The role includes all existing responsibilities as per your individual job description at WSU.

In addition to the existing responsibilities the role will include:

  1. Line management of Membership Services Managers and responsibility for the staff they manage.
  2. Driving growth in the membership service areas (Activities, Advice and Representation) in line with the ambitions of our strategy.
  3. Deputising for the CEO when necessary.
  4. Supporting the organisation on the development and delivery of its strategy.
  5. Supporting the full-time officers with induction and achieving manifesto aims, linking the officers with the membership services team.
  6. Developing reports for various committees and presenting those where appropriate.
  7. Managing the membership services budget (circa £60k)
  8. Lead the membership services team on key projects within the organisation such as SU Awards, Varsity, Elections and elements of welcome week.

Who We Are Looking For

WSU is growing and changing and the purpose of this post is to give the organisation stability as we move forward. The successful candidate needs to possess the following competencies:

  1. A confident and flexible leadership style.
  2. An ambitious and future-thinking mind-set with the ability to get others on board with your vision.
  3. An adaptable and solutions focussed working style, comfortable working independently.
  4. The ability to set targets, build plans and evidence impact when managing projects making sure the team is on the same path with you.

This is an exciting period in WSU history. The successful candidate will have the opportunity to drive development forward for the organisation using their own ideas and skillsets. It will no doubt be a significant undertaking however and we are looking for someone who will be able to manage this shift in gear.

To Apply 

  • Your complete CV
  • Supporting statement matching the person specification
  • Details of two employment references

By email to: Marc.Caldecott@Wrexham.ac.uk by 5pm on Friday 28th March.

We expect interviews to take place on Friday 25th April, 2025.