Head of Membership Services

  • Job Reference: 00001359-1
  • Date Posted: 10 January 2026
  • Employer: Chester Students' Union
  • Website: https://www.chestersu.com/
  • Location: Chester, Cheshire
  • Salary: £39,906 to £43,482
  • Bonus/Benefits: Please see recruitment pack.
  • Sector: Administration, Government & Democracy, Campaigns, Advice, Welfare & Support, Policy, Student Engagement & Representation, Student Opportunities, Venues & Events, Leadership
  • Job Type: Permanent, Full time
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Job Description

Purpose:

  • As a key member of our Senior Leadership Team, reporting directly to the CEO, you’ll drive innovation and oversee the delivery of high quality services that empower students to thrive. You will lead the membership facing services and staff including the Advice Service, Opportunities team and Student Voice team.

Key Responsibilities:

  • Lead the strategic development of our membership facing services (Advice Service, Opportunities ad Student Voice).
  • Operationally manage team leaders and staff fostering a culture of collaboration, inclusion and proactivity.
  • Utilise data, research and feedback to identify student trends and introduce new interventions and initiatives
  • Oversee democratic processes, representation structures, and feedback mechanisms to amplify student perspectives and
    drive positive change.
  • Developed policies and processes to enhance services and oversee an operational budget for the membership services.