Head of Advocacy

Job Description

  •  £40,000
  • 35 hours per week

Passionate about student experience? We have an exciting opportunity to join us in a new ‘Head of Advocacy’ role, leading and developing our Advocacy business unit and the teams and  programme of work within it.

Who we are

Here at the Union, we provide services, opportunities, and facilities for our diverse membership of over 35,000 students. With students at the very heart of all we do, the Students' Union exists to represent students' academic interests, help them to look after their wellbeing and ensure we give our students quality opportunities during their time at Sheffield Hallam. 

What’s the job?

Accountable for the strategic development and operational delivery of our student democracy, representation, campaigning, advice service and welfare work; delivered through the 3 operational teams that comprise the Advocacy business unit.

Focused on increasing engagement and creating a sense of belonging and community, you will own the creation, evaluation and refinement of a strategic and operational plan with defined KPI’s. Using data and insight to ensure that our Advocacy offer reflects the explicit interests and needs of the Hallam student community; you will help us to track and increase engagement and satisfaction year on year.

Who you are:

With demonstrated success in a middle or senior management role, Strategic and functional experience of using customer experience technologies; you will have strong leadership and people management skills, with experience of building and managing high performing teams in a value driven organisation.

Outcome focused with excellent stakeholder management skills, you will be Insightful and numerate with the ability to think critically and challenge the way things are done to continuously improve services.

It is essential that you have direct experience of managing teams working in either Advice, Representation or Democracy

Why apply?

Apart from being paid for a job you will love, there are other benefits for joining us. We have a culturally diverse and progressive atmosphere; you will get generous paid holidays and flexible working patterns. We are professionals and take pride in the work that we do but we also do not take ourselves too seriously, so expect a casual dress code and work environment. You will also be eligible to apply for a TOTUM (NUS Extra) discount card, accessing a range of savings from leading retailers. Alongside that, we understand the value and importance of our staff continuously developing personally and professionally.


We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.

If you would like any further information or an informal enquiry about the roles please contact Lee Porter (Director of Engagement & Retention) at Lee.Porter@shu.ac.uk

For further information and an application pack (please note we do not accept CVs without the supporting documents), please visit the Sheffield Hallam Students' Union website https://www.hallamstudentsunion.com/jobs-with-shusu/.

  • Closing date for receipt of all applications is 12pm on 29 July 2024
  • Interviews are currently planned to be held on Monday 5 August 2024