Edinburgh University Students' Association is looking to recruit a Deputy Manager to join our Advice Place team.
Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 49,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time in Edinburgh. We have five venues around the University of Edinburgh campus – Teviot Row House, King’s Buildings House, Potterrow, the Pleasance and Edinburgh College of Art’s Wee Red Bar – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. These spaces transform into some of the most well loved Edinburgh Festival Fringe venues throughout the month of August each year.
We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. We’re also an organisation with a strategic commitment to support and empower all our staff, and have some exciting plans for the future. Plus, over 90% of our staff would recommend the Students' Association as a place to work. There's never been a better time to apply and join our organisation.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Edinburgh University Students’ Association is committed to promoting equal opportunities in employment and encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
This is a varied and fast paced role in a small friendly team that supports and advises students on a wide range of often complex topics and situations. You will become an expert in University policies and advising on them as well as having the opportunity to contribute to project groups and committees within the Students' Association and the University. You will also have responsibility for managing and supporting staff and volunteers and projects within the service, including being responsible for day-to-day management of our frontline triage team, working with our student reps and deputising for the Advice Place Manager including making decisions about cases and the day to day running of the service.
Salary: £32,375 - £35,916 (pro-rata) (Band E)
In line with our Pay Policy, the successful candidate will typically be offered the lowest salary band point, dependent on experience.
Plus a generous benefits package:
- 35 days per year holiday entitlement
- Company pension with 14.5% employer contribution
- Enhanced company sick pay, leave and loan policies
- A comprehensive package of support via our Employee Assistance Programme
- Access to money saving discounts from hundreds of retailers via our Pluxee Discounts Hub
- Cycle to Work Scheme
- Discounts on food and drink across our venues
Hours: 30 hours per week
Pattern: Monday – Friday. Flexibility around exact working pattern.
Contract: Salaried – Permanent
The Role:
The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, advocacy and support.
The role of Deputy Manager is to ensure effective service delivery on a day-to-day basis and to act as a clear point of responsibility and decision making for the team and to represent the service in external and cross departmental working in clear areas of responsibility and as delegated by the Advice Place Manager.
You will line manage our Frontline Advice team and our Academic Caseworker. You will support the team to deliver a consistent and high standard of service to students. You will support the frontline team to deliver initial service responses in line with our service delivery plan.
Alongside this you will have a caseload of specialist cases, providing support and advice to individual students on a range of issues. This will involve advocacy and representation for students at University meetings and in navigating university policies and processes. You will offer practical support to students in very challenging emotional circumstances, always operating in the best interests of the student.
You will manage the delivery of our volunteer programme, recruiting, training and supporting a team of advice volunteers to provide customer service, information and frontline advice to students.
You will coordinate our outreach activities, arranging for staff or volunteers to attend events, run information stalls and promote the work of the service
The role is predominantly in-person/on site at our main Potterrow office on central campus and occasionally at our King’s Buildings campus office. Some home working can be accommodated when service demand allows.
The Person:
You will be an exceptional and enthusiastic individual, who aspires to provide a professional and high-quality service to our service users.
Confident and competent, with demonstrable experience of advice work. Delivering high standards of customer service. You will have proven experience of dealing with sensitive information and ideally, you will have worked in situations where you have been required to deal effectively and compassionately with customers who are distressed.
You will be able to manage your own caseload and prioritise your tasks in a busy client facing role.
You will be confident at understanding complex processes and policies and to be able to accurately advise on these and support others to advise on them.
You will be experienced in supporting other staff or volunteers with difficult situations or casework. You will be confident in managing areas of work or projects and monitoring and reviewing progress.
A client-focused individual with a consistently professional approach to their duties and keen attention to detail. A person with high expectations of themselves and others, who takes pride in their work.
Application Details:
To apply via our online portal, click 'APPLY NOW' on our website.
You can also download a full job description and person specification on our website, and read our Candidate Privacy Notice to find out how we look after your data.
The closing date for applications is 12:00 on Monday 19th January 2026.
Interviews will be held on Wednesday 18th and Thursday 19th February 2026. Successful applicants will be asked to complete a short online task before this date.
Further information will be sent to shortlisted candidates. We strive to let all candidates know the outcome of their application within 3 weeks of the closing date.
If you have any queries, please contact People & Development at jobs@eusa.ed.ac.uk.