Academic Engagement Manager

  • Job Reference: 00000562-1
  • Date Posted: 8 May 2024
  • Employer: University of Hertfordshire Students' Union
  • Website:
  • Location: Hatfield, Hertfordshire
  • Remote Working: Some remote working possible
  • Salary: £33,500 to £37,000
  • Sector: Government & Democracy, Student Engagement & Representation, Student Opportunities, Equality, Diversity & Inclusion
  • Job Type: Full time

Job Description


Job Description:

Job Title: Academic Engagement Manager

Salary: £33,500 to £37K

Responsible to: Director of Advocacy and Opportunities

Responsible for: The line management of staff in the Academic Representation team, including permanent staff and student staff.

Location: Based between College Lane and de Havilland Campuses in Hatfield.



Our vision at Hertfordshire Students’ Union is to help students love Herts, and the Academic Engagement Manager is critical to this work.  We aim to engage 100% of our students across all our services, with 100% satisfaction when they do.



We are a truly values-led organisation. As such, our Academic Engagement Manager must demonstrate our everyday values of being Helpful, Empowering, Representative, Transparent and Student-Focused whilst ensuring Hertfordshire Students’ Union is truly representative of students. We encourage our team to have fun at work while never losing sight of our vision. 


Service Excellence:  

We go above and beyond for our students and each other – we’re committed to providing excellent service across the board and we support each other to prioritise this every day. 


Equal Opportunities:  

We encourage applications from students with a diversity of backgrounds and experiences to reflect the current student population. We welcome all applications regardless of a persons' race, sex, disability, religion/beliefs, sexual orientation or age. 


Key role requirements:

To manage, develop and deliver the academic engagement functions of Hertfordshire Students' Union, including those within Partner Colleges; and to support engagement activities to ensure students are actively involved in improving their experiences whilst at the University of Hertfordshire.


Main duties and responsibilities:


Student representation

  • Manage the development and delivery of a programme of student representation at the University of Hertfordshire, using data-driven decision making and analytics to measure impact and effectiveness.
  • Oversee the work of the Academic Engagement Team to ensure that Student Reps are in post, trained and well supported throughout the year.
  • Support the training and ongoing work of the Union’s full and part time elected officers
  • Ensure that the representative work undertaken within the Students' Union achieves and demonstrates both outcomes and impact, through the development and implementation of impact measurement tools and processes.
  • Develop and maintain positive relationships with University staff to ensure the effective running of student representation at UH, demonstrating strong collaboration and communication skills.
  • Support the on-going development of School Community Organisers and Network Representatives in conjunction with other staff and Elected Officers.
  • Conduct ongoing reviews of the effectiveness of academic representation structures, including gathering feedback from students, staff, and other stakeholders, and making recommendations for improvements as necessary.
  • Develop and deliver training and support for students involved in representative roles, ensuring they have the skills and knowledge needed to be effective in their positions.
  • Develop and manage budgets for student representation and engagement activities, ensuring the effective use of resources.


Peer to peer programmes

  • Manage the development and delivery of the Union's peer mentoring initiatives
  • Oversee the recruitment, training, and support of peer mentors
  • Work with students, schools of study, the Union’s Insight function and other University departments as necessary to monitor the effectiveness of the peer mentoring programme.

  • Lead the Union's outreach work in representing students the Union is struggling to engage.

    Academic societies

  • Lead the development and implementation of a strategy for academic societies, including the selection of societies for automatic student enrolment based on factors such as relevance to academic programs, student demand, and potential for impact.
  • Collaborate closely with the events team to support a range of engaging events and activities for academic societies, ensuring that these events align with the societies' goals and objectives, and contribute to enhancing the overall student experience.
  • Develop and implement a comprehensive impact measurement and monitoring framework for academic societies, with a particular focus on assessing the effectiveness of automatic enrolment in terms of student engagement, satisfaction, and academic outcomes.
  • Regularly review and analyse data and feedback collected through the impact measurement and monitoring process, using insights gained to inform decision-making and drive continuous improvement in the academic societies program.
  • Work with relevant stakeholders, including academic staff, student representatives, and Union colleagues, to ensure that the academic societies program is well-integrated with other aspects of the student experience, and that it supports the overall mission and strategic objectives of the Union and the University.


Democracy and Governance

  • Support the delivery of the Union Elections, acting as a key member of the Elections Committee.
  • Support the provision of high-quality student governance and accountability through Student Council and its sub-committees.
  • Maintain the Union's Memorandum and Articles of Association, Bye-Laws and policies, ensuring these are up-to-date and consistent at all times, and published in an easily accessible format to members.



  • Stay up-to-date with best practices and trends in student representation and engagement in the higher education sector, and bring new ideas and approaches to the role.  Keep abreast of changes in legislation, and good practice and attend conferences, training events and meetings as necessary.
  • Create a welcoming, inclusive, and supportive environment for all students, promoting equality, diversity, and inclusion in all aspects of the role.
  • Work flexibly and be willing to adapt to changing priorities and needs, as the higher education landscape continues to evolve. Undertake any other reasonable duties which may be required.
  • Aspire to the highest standards of customer care at all times and, in conjunction with other relevant Union staff, to identify and respond to customer needs, promoting a positive image of Hertfordshire Students’ Union at all times. Set high standards of integrity, punctuality, accuracy, politeness and professionalism by personal example.
  • Respect the democratic structure of the Students’ Union at all times and abide by the Union’s Memorandum and Articles of Association and Union Policies and Procedures.
  • Be aware of the department’s impact on the environment and to work within the environmental policies of the Union and the University (where applicable).


Supervision received

The post holder reports to the Director of Advocacy and Opportunities but will work closely with other staff, Managers and Senior Managers and Elected Officers.


Supervision given

The post holder has responsibility for permanent staff in the Union’s Academic Engagement Department, student staff, student volunteers, society members.


Responsibility for budgets

The post holder is responsible for preparing budget proposals, managing and monitoring the department budget and allocating funds and resources effectively.



The post holder will come into contact with students and other customers, Students’ Union Managers, staff and Elected Officers, University staff and Union suppliers.


This document outlines the general duties required for the time being for the post of Academic Engagement Manager. This is neither a comprehensive or exhaustive list and the duties may be varied from time to time and may be changed and be added to or deducted from. Any changes will not alter the general character of the job and/or level of seniority or responsibility, unless following on from discussion and agreement.


Full details of the role can be found here.