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Nottingham Trent Students Union

https://www.trentstudents.org

About

Nottingham Trent Students’ Union (NTSU) is a high performing and ambitious organisation, pioneering in its use of digital to drive insight, optimise organisational performance and to enable effective representation, democracy and communication. Working for NTSU enables staff to develop their personal and professional skills. We currently have 65 members of permanent staff and over 400 members of student staff working across 3 sites in Nottinghamshire. t was named Higher Education Students’ Union of the Year in 2015 by NUS and has seen rapid improvement in its NSS Q23 student satisfaction score which is reflected in our position as a top 10 students’ union in the UK.

Summary

If you are passionate about supporting students, we’d love to hear from you!
We are looking for creativity and radical rethinking because, without these skills, we will not be able to achieve our vision of ‘diverse communities of fulfilled students motivated to create positive change’. It is therefore essential that candidates have a strong passion for Diversity, Equity, and Inclusion and can embed this in everything they do with us. The focus will be on innovation and doing things differently while delivering an excellent service that makes a positive impact on our student communities.

Job Description

What does the Information and Advice Service (IAS) do?

The IAS sits within Nottingham Trent Students Union (NTSU) and offers free advice and representation to all NTU students on a range of matters including those relating to housing, academic, and wellbeing. This part of the service is reactive, but the role which is advertised sits within the proactive/preventive side of the service. The aim of the proactive arm of the service is to conduct outreach events using student volunteers to engage with their peers and to educate them on the support that is available if they are struggling as well as to raise awareness of the common issues students face and how they can avoid these.

Our Information and Advice Service here at Nottingham Trent Students Union (NTSU) is a sector-leading service with high student satisfaction rates and a talented and high-performing team.

What’s the job?

We are looking to appoint a self-motivated Advice and Support Coordinator who is passionate about supporting students. The role will require you to lead the student volunteers within the IAS whilst supporting the advice team by triaging and providing basic advice to students.

You will lead the student volunteers within our Peer Support Scheme, a scheme which focuses on students supporting and empowering other students who are experiencing discrimination, harassment, and bullying, during their studies. These student volunteers will be able to share their experiences and provide a safe space where they can empower and support students facing difficulties to know that there is support available to them and that their feelings are validated.

A key part of your role will be to recruit and train student volunteers to not only support their peers but also raise awareness of the service through engaging activities and events so as many students as possible can benefit from the support available to them whilst at university.

Another key aspect of the role is departmental support for student officers. What this looks like will vary, but likely responsibilities include, supporting policy and campaign work and being involved in officer project teams, including potentially as project manager.

The IAS also sits within our Membership Services Department, which includes the Voice, Opportunities, and Comms Teams. The job, therefore, entails working closely with and supporting colleagues across the department, as well as across the organisation.

What are we looking for?

We are looking for creativity and radical rethinking because, without these skills, we will not be able to achieve our vision of ‘diverse communities of fulfilled students motivated to create positive change’. It is therefore essential that candidates have a strong passion for Diversity, Equity, and Inclusion and can embed this in everything they do with us. The focus will be on innovation and doing things differently while delivering an excellent service that makes a positive impact on our student communities.

Within the IAS, we are committed to placing Diversity and Inclusion at the heart of everything we do, so we’re not looking for someone who will fit into our culture – we’d love you to add to it.

We want you to help us think differently. We believe that if everyone can bring their own unique experience and background then, together, we can spark better solutions for our student members, colleagues and the environment.

Candidates will also need to be measured, emotionally intelligent, and able to adapt a collegiate leadership style for this role.

What can we offer you?

As you’d expect from a Students Union a salary is just the start! We offer a whole host of benefits to suit your lifestyle and support your wellbeing including a great pension scheme, flexible working to enable you to strike the balance between work and your personal life, an eye test voucher scheme, life assurance cover and so much more.

It goes without saying that within the IAS we want all colleagues to feel valuable and valued and we will start to do this by ensuring that the work that you are doing is meaningful and helpful to our members and secondly that you are doing this in an environment where you feel included, welcome and, dare we say it – at home.

You can join one or more of the many colleague-led staff networks at the University which are designed to help all staff find their own community whilst at work. They are a supportive environment where all can thrive and feel supported- while also challenging others to think differently. NTU have many such networks which you are able to join including the REACH (Race, Ethnicity and Cultural Heritage), Women’s Network, LGBQ+ Network, and Disabled Employee Network to name a few.

We are committed to sustainability within the IAS and in addition to excellent working conditions and being treated with dignity and respect, we welcome you to work on sustainability projects within your working hours whilst promoting the IAS. Team members have volunteered for national and local Foodbank Schemes, NTU’s Foodshare Allotment to name a few.

At NTSU IAS we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap across the education sector

and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled.

Next Steps

If you are passionate about supporting students, we’d love to hear from you.

If you would like to discuss this role further, please get in touch with either Suki Kaur, Information and Advice Service Manager by either telephoning 0115 848 6260 or emailing [email protected] or Jo Spanswick by telephoning 0115 848 6269 or emailing [email protected]

You can find the job spec and how to apply at https://www.trentstudents.org/about-us/work-for-us.

The closing date for applications is Monday 20th February.

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Nottingham Trent Students Union

https://www.trentstudents.org

About

Nottingham Trent Students’ Union (NTSU) is a high performing and ambitious organisation, pioneering in its use of digital to drive insight, optimise organisational performance and to enable effective representation, democracy and communication. Working for NTSU enables staff to develop their personal and professional skills. We currently have 65 members of permanent staff and over 400 members of student staff working across 3 sites in Nottinghamshire. t was named Higher Education Students’ Union of the Year in 2015 by NUS and has seen rapid improvement in its NSS Q23 student satisfaction score which is reflected in our position as a top 10 students’ union in the UK.

Ref. Not1674653053
  • Location

    Nottingham, UK
  • Type

    Full Time
  • Salary

    £21,833 - £22,560 per annum, dependent on skills, knowledge and experience.
  • Closes

    20 Feb
  • Experience

    Graduate or Equivalent

Tags

Planning and Organisation Problem Solving Teamwork
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