AboutAbout us We are an independent charity that exists to represent the needs and views of all 37,000 plus students at Manchester Metropolitan University. There has been a Students’ Union for what we now call Manchester Metropolitan University since the 1920s. Over the last one hundred years, the role of The Union and the part it plays in student education and wellbeing has grown and developed into the organisation we are today. Students are at the heart of what we do.
Working within an inclusive, empowering and aspirational culture, you’ll play a key role in providing specialist support to students at Manchester Met: assisting, advising and representing them as necessary or referring them to external agencies as appropriate.
Who are we?
Located in the heart of Manchester, The Union is part business, part charity, part membership body. Operating independently from Manchester Metropolitan University, our aim is to support and represent each one of our student members. Each year our growing team of around 50 full time and up to 100 part time staff, work alongside elected student leaders to make change, improve lives and help fulfil student potential.
Winner of the 2021 Think Student award for the best campaign supporting diversity, The Union is one of 550 students’ unions across the country. And we’re one of the most exciting – with over 38,000 student members and 100 student groups, a huge range of services and a bold strategy.
What’s the job?
Working within our professionally recognised Advice Centre:
· You will advise and support students on a wide range of issues, (including student funding, welfare and disability benefits, debt, housing and academic issues) face to face, by phone, e-mail and Microsoft Teams.
· You will also act as a representative for students at meetings/hearings/tribunals and liaise with third parties on behalf of students: maintaining an up-to-date knowledge of areas of casework and
· assist the Advice Centre Manager and Deputy Manager in all aspects of running the Advice Centre, ensuring high standards of competence and consistency at all times.
· You would be working Monday to Friday.
What are we looking for?
· With significant experience of advice work in at least one of the following areas: welfare/disability benefits, student funding, academic, housing, debt or other relevant area of specialism, you will have the ability to locate and understand information resources and legislation and explain them to clients.
· You’ll present a flexible, client-orientated approach to work and have significant experience of providing confidential, impartial, non-judgmental advice.
· Someone who can build relationships and work successfully with people at all levels. With excellent interpersonal skills, you will display an empathic and approachable manner to clients.