AboutIn the next three years, our approach will be straight-forward. We will reach out to our members who are Birkbeck students, listen to what they tell us, involve them, support them, celebrate with them and act on what we have been told. We will improve communication, increase levels of participation and make a real contribution to the Birkbeck student experience. We will provide: - an authentic and effective representative voice, - high quality support and advice, - course related and interest related social, cultural and recreational activities. - We will create opportunities for: - students to meet, mix and to get to know each other outside class, - personal development
Birkbeck Students’ Union is in a very exciting time of developing new plans and services within the Union. Part of the vision is for the Union to expand its Advice Service to better represent students, provide consistent and excellent support to our members.
This is a new post designed to provide free, impartial and confidential advice for our membership. You will be expected to cultivate an environment which creates a culture of excellence in customer service, where customer needs and expectations are identified, measured and met or exceeded at all times.
You will be empowering and enabling students to represent themselves within academic issues they may face. You will have the opportunity to provide new and innovative ways to expand the methods of advice given to students, and be part of a growing team.
You will bestow knowledge and effective tools for students to help them succeed throughout their time at University.
You will be building and maintaining relationships across the University to better the lives of students and the overall student experience.
We are looking for a knowledgeable individual who understands policies and procedures relating to advice services and advocacy. A great organiser who can manage their own casework and work independently. An effective communicator who has excellent verbal and written skills, and is able to convey complex advice in an appropriate manner. A good team player who is pro-active and has a willingness to learn.
This is a part time role, working 21 hours per week (0.6 FTE) and will be a fixed term appointment for 6 months with possibility of extension. The pattern of working hours will be 10-6pm- Mon-Wed, however this can still be discussed at interview.