AboutWe are the recognised representative body of some 18,000 students studying at London South Bank University - one of the most diverse institutions in the country. We believe that education has the power to change everything, and for students at South Bank their time studying will be one of the most transformative experiences of their lives. Helping them get on and get up, coming to university for them is all about improving their career prospects, opening doors to new opportunities and creating a better life for them and those they love.
South Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the cycle of inequality in higher education.
We are looking for an Advice and Student Support Manager to join us on our journey to transform the way we engage and support students to help them reach their full potential.
Who we are
South Bank students are laser-focused on their study and spring-boarding their career after graduation, however, like all of us, their lives are complex, they are faced with the pressures of trying to balance their studies with work and lives at home. Many don’t identify primarily as students, instead they are carers, nurses, engineers, parents, designers, workers, entrepreneurs, apprentices and last chance learners.
We believe that a student’s background and life circumstances should not put them at an educational disadvantage, and all students deserve a high-quality University experience and the chance to graduate equipped with the tools to succeed in life. This role would suit someone who shares this vision.
The Union has been through a turnaround process over the last 18 months and we are looking for an enthusiastic and determined individual to help us transform our Advice and Student Support Services – improving our customer service and advice processes to provide LSBU students with a high quality experience.
What we are looking for
We are looking for a person who has experience of supporting advice clients and helping them navigate complex processes. An ideal candidate would also have a good understanding of advice policy and excellent problem solving skills, with a desire to support students to succeed in their studies and nurture the development of staff members in the team.
The post holder will lead staff in the Advice and Student support team to design and deliver a high quality advice service, which includes the management of our SU reception desk which acts as the first point of contact for many LSBU students. Working closely with a range of LSBU stakeholders, the post holder will ensure our service is safe, independent and collaborative, delivering the best possible service for LSBU students.
Students’ Unions are fast-paced, creative environments, and we pride ourselves on providing employment and development opportunities for students and graduates who are taking the first steps on their career path. Therefore we are looking for someone who enjoys these kinds working environments and is able to adapt their approach and working styles if necessary to help others thrive.
This role will be line managed by the Deputy Chief Executive and will be part of the Union’s management team who are the driving force in terms of creating a positive and inclusive organisational culture. The successful candidate will play a key role in helping shape and deliver the Union’s ambitious strategy and will share our vision, believing they can, and will have a transformative impact on the students they interact with.
To find out more information about South Bank Students Union and the role, including the job description and person specification, you can download the Advice and Student Support Manager Job Description here. You can also download our five-year strategy to help you understand more about our vision for SBSU.
To arrange an informal conversation about suitability for the role or get any further information or clarification you can contact Matt Myles-Brown at [email protected]