Summary
As a result of our review of capacity and future demands, Lancaster University Students' Union is excited to expand our advice function with this role. Joining an experienced and dedicated Advice team, you will focus on ensuring our members are supported through their time at Lancaster- particularly those who face unexpected challenges.
If you are able to demonstrate proven knowledge and understanding of the current issues and themes affecting higher education students, and you're looking for your next challenge within a supportive, engaging organisation, this role is for you.
Job Description
Lancaster University Students’ Union provides excellent services, opportunities and facilities to support and inspire our diverse population of over 15,000 students. With students at the very heart of all we do, we are looking for a highly effective and experienced student advice caseworker to join our staff team.
This role will work with staff and full-time student officers to support the day-to day running of our student advice service, helping us to develop social policy, lobby for change to university policies and procedures, support student welfare officers and design and deliver student focused and impact based welfare campaigns.
As a Student Advice Caseworker you will provide professional, impartial and confidential support to all students, providing high quality and student friendly advice covering a range of academic, housing and student welfare issues. This will involve undertaking casework with individual students, enabling them to understand and make their own choices and where necessary representing them at university hearings/appeals. You will also play a central role in helping the Students’ Union Advice Service to achieve its goal of achieving the Advice Quality Standard.
Educated to degree level or with equivalent professional qualifications you should have a proven track record of delivering confidential advice and related activities as well as recent experience of casework provision and a working understanding of the current guidelines, legislation and best practice relating to student support, advice and guidance. We would particularly welcome applications from candidates with experience in providing housing related advice.
This is an exciting post and an opportunity for an ambitious and creative individual to help shape and enhance one of our most important areas of work. For an informal discussion regarding the role, please email [email protected]
Due to the nature of the post you will be required to work on campus. As a Students’ Union, we have a hugely diverse membership and we’re working towards our staff team reflecting this; we’d welcome any applications from Black, Asian and Ethnic Minorities candidates that help us to achieve this.
