AboutOneVoice Digital is an exciting company formed by two organisations, Arrk and NUS. OneVoice Digital's aim is to support membership organisations build engaging communities of common interest online. OneVoice Digital delivers UnionCloud, a membership engagement platform, used in Students’ Unions. OneVoice Digital also delivers TOTUM, which is an all-encompassing app that connects students with every day student lives, from discounts, events, ID and more. TOTUM has one million members. Currently our customer base is expanding beyond this as we are beginning to enlist new types of membership organisations.
What’s the job?
This role exists to lead and develop the relationships with Students’ Unions, Colleges and Sixth forms to support them to use OneVoice Digital products and their role in working with their members and in acquiring new TOTUM members. The Community Executive is responsible for retaining and upselling to existing customers in Students’ Unions, colleges and sixth forms as well as generating new business. The postholder adds value and satisfaction to clients through regular client contact, representing the face of OneVoice Digital mission and values. Working in a digital environment, the Community Executive additionally supports the client base to maximise their sales through providing excellent support and development of the further education TOTUM community e.g. via regular updates, and attendance at events.
Your Key Responsibilities:
- Engage Students’ Unions, Sixth Forms and Colleges, provide end to end account management, and build a TOTUM and UnionCloud sales community.
- Retain and develop UnionCloud sales for existing customers and attract and onboard new customers.
- Proactively support Students’ Unions, Sixth Forms and Colleges, with new product developments, and to achieve the best from the OneVoice Digital incentive scheme.
- Uncover opportunities to support the community with additional products, service and consultancy.
To apply for this role, please email your CV and covering letter to [email protected]