AboutAt Hertfordshire Students' Union, We Put’s Students’ First. Everything we do seeks to benefit every single student regardless of where they come from and what they are here for. There has never been a more exciting time to work for Hertfordshire Students’ Union as we redouble our efforts to transform lives. Over the next twelve months, we will be focusing on: • Representation and Campaigns • Support • Community • Communications Come and be a part of our journey! Hertfordshire Students' Union offers an excellent annual leave scheme starting at 25 days + bank holidays and University close days; generous pension scheme, extensive training and development and time off in lieu for extra hour
Responsible for: Student Staff
Responsible to: The post holder reports to the Student Voice Manager as well as working closely with other staff, Students’ Union Managers and Elected Officers.
Contacts: The post holder will come into contact with students, Students’ Union Managers, staff and Elected Officers and University staff.
Key role requirements: To coordinate the development and delivery of the effective academic representation through the development and delivery of the Student Rep system, School Officers, School Community Organisers and wider representation activities.
- Provide support to the academic representation structures within the University of Hertfordshire, working closely with Student Representatives, School Officers, Elected Officers, school professional and academic staff and other key stakeholders.
- Provide training and development opportunities for Student Representatives, School Officers, and other key stakeholders.
- Maintain and develop effective communication systems with and from Student Representatives, School Officers, School Community Organisers and University staff.
- In conjunction with schools’ academic and professional staff, facilitate online and offline feedback mechanisms for Student Representatives and School Officers.
- Maintain resources and materials to support Student Representatives, School Officers and other key stakeholders.
- Ensure that Student Representatives, School Officers and Elected Officers are briefed and supported on issues affecting their respective areas.
- Help coordinate the Student Representative elections, working in partnership with academic Schools.
- Work to help develop the representation of Postgraduate Research Students.
- Organise the School Community Organiser appointment process with each School.
- Maintain communication and support for School Community Organisers, assisting where possible.
- Work with Union research to help update and prepare Student Representatives for their roles and relevant meetings.
- Organise and facilitate meetings of the Student Council
- Assist in the delivery of SU Elections.
- Develop and maintain contacts with colleagues within other Students’ Unions and relevant organisations, including site visits to other Students’ Unions.
- Keep abreast of relevant national and local developments, changes in legislation, and good practice and attend conferences, training events and meetings as necessary.
- Have a flexible approach to work and to undertake any other reasonable duties which may be required.
- Aspire to the highest standards of customer care at all times and, in conjunction with other relevant Union staff, to identify and respond to customer needs.
- Abide by Hertfordshire Students’ Union Memorandum and Articles of Association, and Union Policies and Procedures at all times.
- Work flexibly and efficiently to promote a positive image of Hertfordshire Students’ Union at all times.
- Set high standards of integrity, punctuality, accuracy, politeness and professionalism by personal example.
- Be aware of the department’s impact on the environment and to work within the environmental policies of the Union and the University (where applicable).
- Good general education, to degree level or equivalent (A)
- Knowledge of key issues affecting students in Higher Education (A, P, I)
- Computer Literate (A, P)
- Excellent written and verbal communication skills, ability to communicate at all levels (A, P, I)
- Ability to create and maintain strong working relationships with a wider range of people including university staff and external providers (I)
- Ability to overcome hurdles and problems in a constructive manner (I)
- Self-motivated and self-reliant (A,I)
- Punctual and well organised (A)
- A good team player and pro-active with drive and enthusiasm (A)
- Facilitative of others’ ideas and non-judgemental (I)
- Flexible working, including evenings and weekends where required. (A, I)
- Experience of or awareness of policy creation (A)
- Experience of working or volunteering in representation (A)
- Experience or qualifications in writing and delivering training (A)
- Experience of project or event management (A,I)
- Experience of supporting meetings or committees (A)
- Experience of providing briefings (A, P)
- Experience of managing staff or volunteers (A)
- Experience in a student-focused organisation (A)
- Evidence of continuous commitment to career and personal development (A)
- Ability to deal with conflict or challenging situations with tact and sensitivity (I)
- Appreciation of the culture and working arrangements within Students’ Unions (I)