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University of Hertfordshire Students’ Union

https://hertssu.com/

About

When you enrol at the University of Hertfordshire you don't just join the uni, you also become a member of Hertfordshire Students' Union. That's us! We're here to support you on your student journey and make sure it's the best it can be. The Students' Union is led by the Elected Officers and underpinned by a passionate team of staff. We are a registered charity, completely independent from the University. Your free membership with Herts SU gives you access to all of our services. This means you can benefit from academic representation, advice & support, events, opportunities and a world class entertainments venue. Whatever you're studying, wherever you are, your SU has something for you.

Summary

Would you like to work for an organisation that represents over 30,000 students, in a role that is essential in understanding the student voice? Here at Hertfordshire Students' Union, we're looking for an Insight Coordinator to form part of a newly developed team, offering a unique experience to help grow and develop the team and projects. The role is based in Hatfield, with a salary between £22,000-£25,000. The role will oversee key research projects, to understand student views on both academic and non-academic issues. Working at Hertfordshire Students' Union offers excellent flexibility.    

Job Description

Job Title: Insight Coordinator

Salary: £22,000-£25,000

Responsible to: Insight and Policy Manager

Responsible for: Student Staff

Location: Hatfield

Purpose: To support on the Union research to ensure as a Union we are understanding and representing the needs and priorities of the students.

The Role: The role will develop key understandings of our students at Hertfordshire and play a vital part in the Unions development. The role offers a wide range of topics, including large research projects, advising development of services based on feedback.

Key role requirements:

  • To coordinate the development and delivery of the Union’s research activity through.
  • Analysis of institutional data and the development of reports and recommendations for elected officers and staff.
  • Market research projects canvassing student opinion and attitudes around aspects related to their time at university.
  • Sector-wide research to support the Union’s policy development and other activities.
  • Ensure the timely planning and delivery of key research reports, case-studies, briefings and updates on priority areas to inform Officers and Student Representatives.

Main duties and responsibilities:

Student focused research

  • Take a lead on the development and delivery of research work within Hertfordshire Students’ Union, including but not limited to.
  • Analysis of national research and sector trends.
  • Analysis of institutional research and data – including raw data where available, University commentary on institutional research and analysis of research within University competitor sets.
  • Conduct market research amongst University students in order to: appropriately determine student feedback on a variety of issues related to University and Students’ Union services.
  • Inform student representation.
  • Segment the UH student market to better inform service delivery and representational work.
  • Analyse data and evidence held by the Union through research projects, democratic structures, and the Union’s Advice and Support Centre to inform the Union’s policy and research agenda.
  • Ensure the Union’s staff, senior managers and officers are briefed on market and social research to develop and promote an understanding our members and to support student feedback shaping service development across the whole Union.
  • Produce recommendations based on findings – in partnership with elected officers, relevant staff and other stakeholders.
  • To undertake relevant research activity to ensure that Student Representatives, Elected Officers and Union staff are properly informed.
  • Produce high quality written publications for various internal and external committees.
  • Write engaging web and print content to ensure students are effectively informed on outcomes of research work undertaken.
  • Develop and keep up-to-date University-wide issue briefings and more localised school briefings based on all market research and student feedback available.
  • To support on the management of the Union’s democratic procedures and policies and governance structures.

General:

  • Assistance with coordination of the departments freshers/refreshers events as needed.
  • Provide front-line support for students vising the Students’ Union offices on de Havilland and College Lane as needed.
  • Supporting the wider Unions activities and events during the fresher’s period including supporting the set-up/down of events and facilitating stalls and promotional stands.
  • To develop and maintain contacts with colleagues within other Students’ Unions and relevant organisations, including site visits to other Students’ Unions.
  • To keep abreast of relevant national and local developments, changes in legislation, and good practice and attend conferences, training events and meetings as necessary.
  • To have a flexible approach to work and to undertake any other reasonable duties which may be required.
  • To aspire to the highest standards of customer care at all times and, in conjunction with other relevant Union staff, to identify and respond to customer needs.
  • To respect the democratic structure of the Students’ Union at all times.
  • To abide by Hertfordshire Students’ Union Memorandum and Articles of Association, and Union Policies and Procedures at all times.
  • To work flexibly and efficiently and to promote a positive image of Hertfordshire Students’ Union at all times.
  • To set high standards of integrity, punctuality, accuracy, politeness and professionalism by personal example.
  • To be aware of the department’s impact on the environment and to work within the environmental policies of the Union and the University (where applicable).

Supervision received: The post holder reports to the Insight and Policy Manager as well as working closely with other staff, Students’ Union Managers and Elected Officers.

Supervision given: The post holder will supervise student staff.

Contacts: The post holder will come into contact with students, Students’ Union Managers, staff and elected officers and University staff.

This document outlines the general duties required for the time being for the post of Insight Coordinator. This is neither a comprehensive or exhaustive list and the duties may be varied from time to time and may be changed and be added to or deducted from. Any changes will not alter the general character of the job and/or level of seniority or responsibility, unless following on from discussion and agreement.

PERSON SPECIFICATION

ESSENTIAL:

  • Good general education, to degree level or equivalent
  • Knowledge of key issues affecting students in Higher Education
  • Computer Literate
  • Excellent written and verbal communication skills, ability to communicate at all levels
  • Ability to create and maintain strong working relationships with a wider range of people including university staff and external providers
  • Ability to overcome hurdles and problems in a constructive manner
  • Self-motivated and self-reliant
  • Punctual and well organised
  • A good team player and pro-active with drive and enthusiasm
  • Facilitative of others’ ideas and non-judgemental
  • Flexible working, including evenings and weekends where required.

DESIRABLE:

  • Applicable Knowledge of the QAA Quality Code for Higher Education
  • Experience of or awareness of policy creation
  • Experience of working or volunteering in representation
  • Experience or qualifications in writing and delivering training
  • Experience of project or event management
  • Experience of supporting meetings or committees
  • Experience of providing briefings
  • Experience of writing reports
  • Experience of people or volunteer management or working with Students
  • Ability to deal with conflict or challenging situations with tact and sensitivity
  • Appreciation of the culture and working arrangements within Students’ Unions

Hertfordshire Students’ Union is committed to diversity and inclusion amongst its staff, reflecting the communities it serves. We welcome applications from Black, Asian and ethnic minority backgrounds, as they are underrepresented within the Union’s professional staff team. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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University of Hertfordshire Students’ Union

https://hertssu.com/

About

When you enrol at the University of Hertfordshire you don't just join the uni, you also become a member of Hertfordshire Students' Union. That's us! We're here to support you on your student journey and make sure it's the best it can be. The Students' Union is led by the Elected Officers and underpinned by a passionate team of staff. We are a registered charity, completely independent from the University. Your free membership with Herts SU gives you access to all of our services. This means you can benefit from academic representation, advice & support, events, opportunities and a world class entertainments venue. Whatever you're studying, wherever you are, your SU has something for you.

Ref. Uni1667569623
  • Location

    Hatfield, UK
  • Type

    Full Time
  • Salary

    £22,000-25,000
  • Closes

    30 Nov
  • Experience

    Experienced

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