AboutRoyal Holloway Students’ Union (RHSU) is an ambitious organisation that has students at the heart of our aims: to improve their education, make campus fun, look after their wellbeing, make them more employable, and ultimately empower them to change the world around them.
Department: Trading Services
Responsible to: Chief Operations Officer
Responsible for: Packhorse Manager, SU Venue Manager, Medicine Manager, Tommy’s Kitchen Manager
Contract type: Permanent
Hours of work: 35 hours per week (excluding lunch break) averaged over 52 weeks. General pattern of work that reflects the demands of a multi-site licensed operation, and a night-time economy.
Salary: £37,541 – £41,906. Salary is subject to RHSU’s Pay & Reward Policy, which includes an opportunity for annual pay progression.
Purpose of role:
To be the lead responsible for Venues Operations, focusing on the development and delivery of exceptional service provision within all venues operated by RHSU.
To provide operational leadership via the line management structure, delivering hands-on support where required, and supporting the continuous development and progression of all staff employed within venue operations.
To be accountable for the setting and implementation of exceptional standards of service, hygiene and professionalism across all aspects of the venue operations; monitoring and reporting on compliance and performance.
To work with all stakeholders to develop the food, beverage and hospitality business models with the key aims of continuous improvement in customer experience, driving revenues and maximising the contribution to the core charity.
The role will make a contribution to ‘Making your campus fun’ by supporting the annual delivery of ‘Inclusive and Student Focused’ social events and spaces. The post holder will be influential in the delivery of ‘High Quality’ services for all stakeholders, provide leadership for members who are ‘Making themselves more employable’, and be mindful of the wider ‘Environmental Impact’ of the operations.
Application requirements: CV and cover letter
Closing date: 11 December 2022
Interview date: 15 December 2022
Ideal start date: 3 January 2023