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Students’ Union Royal Holloway University of London

http://www.su.rhul.ac.uk/

About

Royal Holloway Students’ Union (RHSU) is an ambitious organisation that has students at the heart of our aims: to improve their education, make campus fun, look after their wellbeing, make them more employable, and ultimately empower them to change the world around them.

Summary

Working in a students’ union is a unique experience where a collection of like-minded individuals come together to really make life better for students. The passion and drive of our staff team has allowed us to transform Royal Holloway Students’ Union, doubling its turnover, rebranding the organisation, and increasing the size of our staff team. Instrumental to this has been the success of our Trading Services, which have grown to provide a balanced estate for the organisation. As part of the estate, we operate four distinct venues for the wider university community, offering a diverse range of social spaces and service delivery. We’re on the lookout for an exceptional manager with experience of working in a multi-site operational role in a licensed retail, restaurant, or hospitality environment. Responsible for our licensed venue operations, you’ll ensure all events and venues deliver a high-quality service for our members and generate a surplus contribution for the organisation to reinvest into its charitable activities.

Job Description

Department: Trading Services
Team: Licensed

Responsible to: Chief Operations Officer
Responsible for: Packhorse Manager, SU Venue Manager, Medicine Manager, Tommy’s Kitchen Manager

Contract type: Permanent
Hours of work: 35 hours per week (excluding lunch break) averaged over 52 weeks. General pattern of work that reflects the demands of a multi-site licensed operation, and a night-time economy.

Grade: 7
Salary: £37,541 – £41,906. Salary is subject to RHSU’s Pay & Reward Policy, which includes an opportunity for annual pay progression.

Purpose of role:
To be the lead responsible for Venues Operations, focusing on the development and delivery of exceptional service provision within all venues operated by RHSU.
To provide operational leadership via the line management structure, delivering hands-on support where required, and supporting the continuous development and progression of all staff employed within venue operations.
To be accountable for the setting and implementation of exceptional standards of service, hygiene and professionalism across all aspects of the venue operations; monitoring and reporting on compliance and performance.
To work with all stakeholders to develop the food, beverage and hospitality business models with the key aims of continuous improvement in customer experience, driving revenues and maximising the contribution to the core charity.

Strategic alignment:
The role will make a contribution to ‘Making your campus fun’ by supporting the annual delivery of ‘Inclusive and Student Focused’ social events and spaces. The post holder will be influential in the delivery of ‘High Quality’ services for all stakeholders, provide leadership for members who are ‘Making themselves more employable’, and be mindful of the wider ‘Environmental Impact’ of the operations.

Application requirements: CV and cover letter

Closing date: 11 December 2022

Interview date: 15 December 2022

Ideal start date: 3 January 2023

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Students’ Union Royal Holloway University of London

http://www.su.rhul.ac.uk/

About

Royal Holloway Students’ Union (RHSU) is an ambitious organisation that has students at the heart of our aims: to improve their education, make campus fun, look after their wellbeing, make them more employable, and ultimately empower them to change the world around them.

Ref. Stu1669121610
  • Location

    Egham Hill, Egham, UK
  • Type

    Full Time
  • Salary

    £37,541 - £41,906
  • Closes

    11 Dec
  • Experience

    Senior

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