AboutThe University of Derby Students' Union is a company limited by guarantee (trading as the Union of Students, University of Derby), registered in England and Wales, and a registered Charity (1169283). We are a democratic, membership-led organisation. We provide services and support to our members, the students at the University of Derby, which enable them to develop their skills for future careers, provide a source of fun and enjoyment, offer opportunities to meet new people and become active citizens through volunteering. We also provide a broad range of commercial service which include bar and kitchen venues, coffee shops and several retail outlets.
Purpose of Role:
To provide free, impartial, and confidential help and advice to members of the Union whilst promoting the Union Advice service and its awareness campaigns across the University.
Some examples of the requirements for this role:
Union Advice & Representation:
· To carry out solution focused casework in a professional and impartial manner via various methods of communication including, face to face, telephone, email, Microsoft Teams.
· Supporting students with issues including, but not limited to, academia, welfare, debt and housing.
· To provide union representational support to members at University level meetings and hearings relating to academic offences, complaints, disciplinary meetings, meetings with tutors or other University staff.
· To make professional referrals to both internal and external services in the city, county and further afield.
· To support strategy and operations to improve the efficiencies and effectiveness of the Union Advice service which proactively supports, sustains and embeds the welfare provision.
Research & Administration:
· To participate in the use of Advice Pro to ensure that casework is progressing, and accurate data and statistics can be produced for purposes of reporting and meeting legislation in relation to data protection and confidentiality.
· To record, monitor and report client statistics in a professional and procedural manner.
· To ensure that policy, procedures, and standards are supported across the Union Advice service which meets external legislative and internal requirements.
· To regularly check emails, voicemails, and other methods of student communication within the Union Advice service, responding and prioritising urgent requests.
· To be aware of any changes to University policies and regulations and make recommendations to officers and staff through the Student Advice Manager.
· To support and work alongside Student Living to deliver a Union Housing Event.
· To prepare for and attend monthly Advice team meetings and supervision sessions with the Student Advice Manager.
· To develop and maintain links with University staff and departments as well as outside agencies.
· To input into the annual planning for the coming academic year with the Student Advice Manager.
· To attend relevant meetings with the University and other major stakeholders e.g. DSF Panel, Student Wellbeing Service, Student Forums.