Summary
A fantastic opportunity for an experienced, committed and dynamic individual to join our award winning Advice Team who are responsible for providing independent and confidential advice to the 18000+ students at Aston University.
Experience of providing advice or working in higher education along with excellent communication skills are required to deliver high quality and empowering advice on academic, housing and money issues affecting students. Academic appeals, complaints and disciplinary matters make up the majority of the caseload. As a result, a key part of the role will be advising students on the University’s academic policies and procedures.
Job Description
- To provide Aston students with professional, impartial, confidential and high quality advice on a range of issues related to their academic studies as well as student accommodation and money management.
- To advise clients face to face, by telephone, email and through online chat services.
- To provide high quality advice and information on a range of academic issues including but not limited to academic appeals, academic offences, complaints, disciplinary, exceptional circumstances, fitness to practice, progression and withdrawals.